As a first time customer I was a bit nervous having read rather variable reviews on Yelp. Needed to have the sump and ejector pumps replaced (17 years and getting noisy is a bad sign). I was told that someone would come by to give me an estimate / assessment. Sean turned up as scheduled. Much to my surprise he could not only estimate but do the work on the spot. He was so good that I discussed a couple of other annoying issues with him and he was able to quote for and do those as well. Very good experience.