As a regular, and continuing, customer, I know I will get great service. A recent plumbing episode comes to mind... I had installed shut-off valves under the kitchen sink in preparation for remodeling. Suddenly, water was seeping out onto the floor - ruining my newly installed laminate floor. Home Appliance came out right away, diagnosed the problem, and installed new 'hard' copper pipes. The previous owner had used soft copper, which corroded quickly.