As a first time customer I was a bit nervous having read rather variable reviews on Yelp. Needed to have the sump and ejector pumps replaced (17 years and getting noisy is a bad sign). I was told that someone would come by to give me an estimate / assessment. Sean turned up as scheduled. Much to my surprise he could not only estimate but do the work on the spot. He was so good that I discussed a couple of other annoying issues with him and he was able to quote for and do those as well. Very good experience.
If you need any plumbing done, this is the place to go!! Britni was so helpful when we called and got someone out right away. They are honest and willing to do whatever it takes to earn your business! I will never use anyone else!
Highly recommended. Incredibly responsive and very service oriented!!!
We have been with four seasons for a few years . now ... whether it be for regularly scheduled maintenance , checking the systems and replacing filters or the rare emergencies I know I can always count on the team at Four Seasons ... to be there as promised .... they are the best
Kevin and Jessica are terrific! They have been very reliable and flexible with service and scheduling. Highly recommend!
Paul came in to our showroom at the Merchandise Mart to clean and route out our two grease traps that have not been cleaned since we opened 5 months ago. We do cooking demonstrations and events to teach others about our Dacor luxury cooking, cooling and cleaning appliances. Paul came in on time and was personable, friendly and completed the job in an hour with out a mess. He gave me helpful hints on how to help maintain the drains from getting clogged too soon. We will definitley use Four Seasons Sewer and Plumbing again and refer to other appliance kitchens at the Merchandise Mart.
These guys did good job when i needed new water heater.
I discovered my basement completely flooded. To make matters worse it was a Sunday night. Knowing Four Seasons doesn't charge extra for nights or week ends They were my first call. When the plumber came to my house, I assumed once he ran the rod down my line it would allow my basement to drain. On this subfreezing night, the man worked outside in the dark for a couple of hours. But was unable to open my line. past 10 pm he said they would send a bigger machine the next day to open my line. On Monday another plumber showed with a bigger rodding machine and set about to open my line. It was still a very cold day but at least it was light. Again with the bigger machine the man worked outside for hours. Despite using every cutting bit he had. He was unable to open the line. frustrated as was I, he said they would send another truck the next day with a camera to see what was going on in the line. My basement was still flooded. But It was reassuring that the men from Four seasons made my problem theirs. They worked diligently in sub freezing temperatures not giving up. Totally stressed, anticipating a huge bill along with the damage from the flood. I was unable to sleep. In the early morning it dawned on me I had seen men working on the sewer in front of my house. I called the village in morning inquiring, what was done. Once they opened the village sent two men out. They stated that the sewer was "relined" and had nothing to do with my flooding. They too spent hours in the cold using various tools and instruments Going from my clean out to the street and back, yet were unable to find a blockage. The village claimed their equipment was hampered by "frost in the ground" At this point I was sure they were in my neighbors line because they were in past 75 feet and it was only 50 feet to my clean out? They shrugged their shoulders and went to lunch. The 3rd Four Season truck arrived with a camera. He stated he had seen it before where a line was sealed off during relining. He ran his instrument into my line and determined that his probe made it to the street and stopped. I called the village back and they called their relining contractor to come from IN. When the contractor arrived the denials started It was not possible that they caused my problem. Interacting with the worker his incompetence was apparent. after hours more they drilled into where my line should be opening a 1 inch hole draining my basement. They finished using a hammer and chisel to open my six inch pipe into the sewer that they had sealed off. The denial turned into apologies and reassurances of responsibility. Sadly that is not now the case. What I can confirm to anyone that has plumbing issues is that Four Seasons is who you need to call. for their professionalism, determination and compassion. They went over and above any expectation of service I could have had.
Jeff with the sump pump division came on a Sunday, quickly reviewed everything and gave me great peace of mind. He explained things well and was very nice. All of my business will be going to Four Seasons. Strong work, Jeff!
Had an issue with rodding my sewer line and David Guzman came out to talk about resolving the problem. After explaining the problem to him everything was resolved to my complete satisfaction. Great customer service !!!!!!!!!!!!!!!